Shipping policy
Done! Here's the updated policy:
Shipping Policy
Processing Time
Orders are processed within 1–3 business days before they're dispatched. We'll send you a confirmation once your order is on its way.
New Zealand Shipping
| Service | Delivery Time | Cost |
|---|---|---|
| Courier Tracked – Non-Rural | 1–2 working days | $12 NZD |
| Courier Tracked – Rural | 3–7 working days | $25 NZD |
Free NZ Shipping:
- Non-Rural orders over $60 NZD ship free
- Rural orders over $85 NZD ship free
Rural delivery takes a little longer — that's just the reality of getting parcels to the far corners of Aotearoa. Your tracking number will be emailed to you once your order ships.
Australia Shipping
| Service | Delivery Time | Cost |
|---|---|---|
| Economy (No Tracking) | 3–10 working days | $20 AUD |
| Economy Tracked | 3–10 working days | $26 AUD |
| Courier Tracked | 2–6 working days | $40 AUD |
Free AU Shipping:
- Economy orders over $100 AUD ship free
- Courier orders over $120 AUD ship free
International shipping times can vary due to customs and border processing. We recommend choosing a tracked option so you can keep an eye on your order.
Personal Delivery
Personal delivery is available free of charge for colleagues only — reach out directly to arrange this.
Questions?
If something goes sideways with your delivery, get in touch and we'll sort it out. Check out our Refund Policy for more details on what happens if things go wrong.