Shipping
Where do you ship?
We ship across New Zealand and Australia.
How long will my order take to arrive?
We process orders within our standard processing window before dispatch. Once shipped, delivery timeframes depend on your location and the carrier. Rural addresses in New Zealand may take longer than urban ones. We don't guarantee specific delivery dates.
What are your shipping rates?
New Zealand – Urban: Standard shipping applies. Free shipping is available over a set order threshold.
New Zealand – Rural: A rural surcharge applies. A higher free-shipping threshold applies for rural delivery.
Australia: Standard international shipping rates apply, with free shipping available over a qualifying order amount.
Exact rates and thresholds are shown at checkout.
Do you offer tracking?
Tracking availability depends on the shipping option selected at checkout. Where tracking is provided, you'll receive details once your order has been dispatched.
What if I live in a rural area?
Rural delivery is available throughout New Zealand. Please ensure your address includes any rural delivery (RD) details so your order reaches you without delay.
Returns & Refunds
What is your returns policy?
Please review our full Refund Policy for details on eligibility, timeframes, and how to initiate a return. We want you to love what you receive — if something isn't right, get in touch.
What if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible with your order number and photos of the item and packaging. We'll work with you to find the best solution.
Candles
How do I get the best out of my candle?
To keep your candle burning beautifully and safely:
- Trim the wick to approximately 5mm before each burn.
- Allow the wax to melt to the edges of the vessel on the first burn to avoid tunnelling — this usually takes 2–3 hours.
- Never leave a burning candle unattended, and keep it away from children, pets, drafts, and flammable materials.
- Stop burning when approximately 1cm of wax remains.
- Place candles on a stable, heat-resistant surface.
Are your candles safe to burn indoors?
Yes — always follow the candle care instructions above and on the label. Never burn a candle in an enclosed space without ventilation.
Personal & Local Delivery
Do you offer personal delivery?
In certain circumstances, personal delivery may be arranged for colleagues. This is handled on a case-by-case basis and is not available as a general checkout option. Please contact us directly to discuss.
Enquiries
How do I get in touch?
The best way to reach us is via our Contact page. We'll get back to you as soon as we can.
Where can I find your store policies?
All our policies are available at the links below: